{"id":1909,"date":"2020-04-09T11:45:49","date_gmt":"2020-04-09T09:45:49","guid":{"rendered":"https:\/\/www.digital-eyes.fr\/fr\/?page_id=1909"},"modified":"2022-08-24T10:58:25","modified_gmt":"2022-08-24T09:58:25","slug":"assistance-depannage-informatique-trets","status":"publish","type":"page","link":"https:\/\/www.digital-eyes.fr\/fr\/assistance-depannage-informatique-trets\/","title":{"rendered":"Demande d’assistance ou de support informatique"},"content":{"rendered":"

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Support client et SAV<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Vous \u00eates d\u00e9j\u00e0 client Digital-Eyes<\/strong>, vous pouvez nous contacter directement par email et\/ou par t\u00e9l\u00e9phone. En cas de besoin, t\u00e9l\u00e9chargez l’outil de prise en main \u00e0 distance en cliquant sur le bouton “Anydesk” ci-apr\u00e8s<\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjM2NCJ9fQ==@” button_text=”Contactez-nous” button_alignment=”center” disabled_on=”off|off|off” _builder_version=”4.17.6″ _dynamic_attributes=”button_url” button_icon=”j||divi||400″ custom_margin=”|||” animation_style=”fade” global_module=”561″ saved_tabs=”all” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.17.4″ _module_preset=”default” background_color=”#102F46″ custom_padding=”22px|22px|22px|22px|true|true” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”]<\/p>\n

T\u00e9l\u00e9charger notre outil
d’assistance \u00e0 distance<\/h3>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/anydesk.com\/fr” url_new_window=”on” button_text=”Anydesk” button_alignment=”center” _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ background_color=”RGBA(0,0,0,0)” custom_padding=”0|0px|54px|0px|false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Assistance informatique<\/h2>\n

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Vous avez besoin d’une assistance informatique, de d\u00e9panner un ordinateur ou un serveur. Votre syst\u00e8me d’exploitation ne d\u00e9marre pas, ou bien vous avez perdu des donn\u00e9es suite \u00e0 une panne de disque dur ou d’attaque par un logiciel malveillant…<\/p>\n

Renseignez le formulaire, nous vous r\u00e9pondrons aussi vite que possible.<\/p>\n

Certains d\u00e9pannages peuvent se r\u00e9soudre \u00e0 distance. D’autres n\u00e9cessitent une intervention sur site ou sur mat\u00e9riel, pour ce type de d\u00e9pannage, veillez \u00e0 v\u00e9rifier notre rayon d’action dans la page contact.<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Prestation d’assistance \u00e0 distance : 50\u20ac la premi\u00e8re heure puis 25\u20ac par demi-heure
frais de d\u00e9placement gratuit si intervention dans notre rayon d’action<\/p>\n

\u00a0Si vous souhaitez une assistance informatique plus r\u00e9guli\u00e8re, nous proposons des forfaits d’assistance informatique par abonnement mensuel ou annuel, reconduit tacitement et sans engagement.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.17.4″ _module_preset=”default” background_color=”#226699″ custom_padding=”22px|22px|22px|22px|true|true” border_radii=”on|22px|22px|22px|22px” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”]<\/p>\n

Assistance informatique :<\/h4>\n

50\u20ac HT \/ heure<\/h3>\n

1\u00e8re heure indivisible,
puis tarification \u00e0 la demi-heure<\/p>\n

\n

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Nos d\u00e9placements sont gratuits dans un rayon de 35km :<\/span><\/p>\n

Trets, Peynier, Rousset, Fuveau, Saint-Zacharie, Saint-Maximin-la-Sainte-Baume, Pourri\u00e8res, Puyloubier, Chateauneuf-le-Rouge, Gardanne, Meyreuil, Mimet, Cadolive, La Bouilladisse, Belcod\u00e8ne, Gr\u00e9asque, Pourcieux, Olli\u00e8res, Roquevaire, Auriol, Rougiers, Nans-les-Pins, Tourves, Plan d’Aups, Bras, Seillons-Source d’Argens, Rians, Aix-en-Provence, Beaurecueil, Bouc-Bel-Air, Allauch, Aubagne, Gemenos, Brignoles…<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_contact_form use_spam_service=”on” recaptcha_list=”Digital-Eyes|Digital-Eyes-0″ email=”support@digital-eyes.fr” use_redirect=”on” redirect_url=”\/message-envoye\/” success_message=”message en cours d’envoi…” _builder_version=”4.17.4″ _unique_id=”e0fb6c4c-8fa4-43f8-bbd2-e7efc1f96766″ form_field_background_color=”rgba(0,0,0,0)” form_field_text_color=”#4c4c4c” title_font=”||||||||” form_field_font=”||||||||” animation_style=”fade” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#016699″ form_background_color=”rgba(173,173,173,0.13)” global_colors_info=”{}”][et_pb_contact_field field_id=”Firstname” field_title=”Pr\u00e9nom” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” 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Comment me faire aider en informatique ?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=” Assistance” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE5MDkifX0=@” button_text=”J’ai besoin d’assistance” _builder_version=”4.16″ _dynamic_attributes=”button_url” _module_preset=”default” background_color=”#F89838″ height=”100%” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ box_shadow_color=”#226699″ global_colors_info=”{}”]<\/p>\n

\"\"<\/strong><\/strong>
Pour des besoins ponctuels ou apr\u00e8s sinistre<\/span><\/strong><\/p>\n

Vous \u00eates victime de cyber-malveillance, vous avez besoin d’une analyse forensique, de r\u00e9cup\u00e9rer des donn\u00e9es ou d’un d\u00e9pannage informatique. Nous vous assistons, \u00e0 la demande ou au forfait, pour r\u00e9pondre \u00e0 vos questions et vous d\u00e9bloquer des situations difficiles<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Maintenance” button_url=”\/contact?c2a=maintenance” button_text=”Je suis int\u00e9ress\u00e9” _builder_version=”4.16″ _module_preset=”default” background_color=”#6C6C6C” height=”100%” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ box_shadow_color=”#226699″ locked=”off” global_colors_info=”{}”]<\/p>\n

\"\" \"\"<\/strong><\/strong><\/b><\/span>
Pour un environnement qui \u00e9volue peu et maintenu \u00e0 jour<\/b><\/span><\/p>\n

Vous \u00eates autonome pour les param\u00e9trages de vos syst\u00e8mes ou bien ils \u00e9voluent peu. En revanche, vous souhaitez que vos syst\u00e8mes soient maintenus \u00e0 jour, sans vous en soucier. Nous pouvons effectuer les mises \u00e0 jour, et nos rapports de maintenance vous tiennent inform\u00e9<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_cta title=”Infog\u00e9rance” button_url=”\/contact?c2a=infogerance” button_text=”Je suis int\u00e9ress\u00e9” _builder_version=”4.16″ _module_preset=”default” background_color=”#102F46″ height=”100%” border_radii=”on|12px|12px|12px|12px” box_shadow_style=”preset1″ box_shadow_color=”#226699″ locked=”off” global_colors_info=”{}”]<\/p>\n

\"\" \"\" \"\"<\/strong><\/strong>
Pour d\u00e9l\u00e9guer la gestion compl\u00e8te de votre environnement<\/b><\/span><\/p>\n

Vous avez conscience de l’importance de votre syst\u00e8me informatique mais vous souhaitez vous consacrer pleinement \u00e0 votre activit\u00e9. Nous effectuons l<\/span>a maintenance p\u00e9riodiquement et nous r\u00e9alisons les param\u00e9trages informatique dont vous avez besoin<\/span><\/p>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Victime de cyberattaque ou cybermalveillance<\/br>Ordinateur ou serveur en panne<\/br>Pertes de donn\u00e9es suite \u00e0 une panne de disque dur, virus, ou piratage.<\/br>Intervention dans Bouches-du-Rh\u00f4ne et Var<\/br><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/www.digital-eyes.fr\/fr\/wp-json\/wp\/v2\/pages\/1909"}],"collection":[{"href":"https:\/\/www.digital-eyes.fr\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digital-eyes.fr\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digital-eyes.fr\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digital-eyes.fr\/fr\/wp-json\/wp\/v2\/comments?post=1909"}],"version-history":[{"count":45,"href":"https:\/\/www.digital-eyes.fr\/fr\/wp-json\/wp\/v2\/pages\/1909\/revisions"}],"predecessor-version":[{"id":7981,"href":"https:\/\/www.digital-eyes.fr\/fr\/wp-json\/wp\/v2\/pages\/1909\/revisions\/7981"}],"wp:attachment":[{"href":"https:\/\/www.digital-eyes.fr\/fr\/wp-json\/wp\/v2\/media?parent=1909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}